FAQ

FAQ's

Placing an Order

Orders can be conveniently placed through our website 24/7, additionally, our dedicated customer service team is available 8 AM - 4 PM Monday to Friday to address any queries over the telephone before your order is finalised.

Please call 1300 089 077 for assistance.

Order Cut-off Times

  • Monday orders: Cut-off is 3 PM the preceding Friday
  • Tuesday orders: Cut-off is 10 AM Monday
  • Wednesday orders: Cut-off is 10 AM Tuesday
  • Thursday orders: Cut-off is 10 AM Wednesday
  • Friday orders: Cut-off is 10 AM Thursday
  • Saturday orders: Cut-off is 10 AM Thursday
  • Sunday orders: Cut-off is 10 AM Thursday
     

Orders must be placed by 10 AM for next-day delivery; however, this is subject to availability and cannot always be guaranteed during high order volumes

Acceptance of last-minute orders between 10 AM and 12 PM is subject to availability. Orders submitted after standard business hours will be processed the next business day. Please note, late orders (post 12 PM) incur a 10% late order surcharge and may have limited menu options due to availability.

Delivery Schedule

  • 7 AM to 3 PM, Monday to Friday
  • 8:30 AM - 12:30 PM, Saturday and Sunday
     

When requesting delivery times, it's essential to factor in a buffer allowing for a 30 to 45-minute window before the desired serving time is recommended.

For all deliveries requested before 8 AM that are 15km or more from our kitchen in Collingwood, we may need to adjust the delivery time and will be in touch to confirm.

For all deliveries requested after 10 AM, catering orders may be delivered up to 1 hour before your requested time. Our delivery window extends 15 minutes beyond the specified time as on rare occasions, unforeseen delays may occur.

In the event of an absence at the delivery address, the order will be left securely at the location.

Financial Policy

  • A minimum spend of $150 is required for deliveries from Monday to Friday, exclusive of delivery fees.
  • A minimum spend of $250 is required for deliveries for Saturday, exclusive of delivery fees.
  • A minimum spend of $500 is required for deliveries for Sunday, exclusive of delivery fees.
  • Weekend and public holiday orders are subject to surcharges and availability.
     

Pick-Up Option

Personal collection of orders is available from our facility at 316 Smith Street Collingwood 3066, 7 AM to 3 PM. A minimum spend of $100 is required from Monday to Friday and 8:30 AM to 12:30 PM Saturday and Sunday.

Business Hours

Our office is open Monday to Friday, 8 AM to 4 PM. You can place orders online anytime, and we’ll process and confirm them during business hours. Any emails sent after 4 PM will be responded to the next morning.

Weekend Hours

Our office is unattended on weekends. All orders will be confirmed via email, with a contact number included for urgent communication.

Dietary Accommodations

Terror Twilight Catering takes pride in meeting a wide array of dietary needs. Kindly specify any dietary restrictions in the order notes, along with a corresponding name if possible. Though we strive to accommodate all requirements, we will confirm our capability upon order verification.

It is important to note that our culinary creations may contain allergens or be prepared in proximity to common allergens. We ask our clients to bear this in mind for specialised dietary requests.

Order Amendments

To adjust your order, please convey the modifications including your order number via email to catering@terrortwilight.com.au or contact us on 1300 089 077. Our coordination team will ensure that your preferences are accounted for and will confirm the adjustments promptly. We request that all changes be communicated before the established cut-off time for orders.  

Delivery Information and Charges

We are pleased to offer complimentary delivery Monday through Friday (excluding public holidays) to specific postcodes, with the primary ones being 3066, 3065. Charges for deliveries outside these zones and weekend surcharges will be transparently communicated.

For delivery accuracy, please provide detailed instructions.

When requesting delivery times, it's essential to factor in a buffer allowing for a 30 to 45-minute window before the desired serving time is recommended.

Catering orders may be delivered up to 1 hour before your requested time. Our delivery window extends 15 minutes beyond the specified time as on rare occasions, unforeseen delays may occur.