FAQ

FAQ's

**Placing an Order**

Orders can be conveniently placed through our website 24/7, additionally, our dedicated customer service team is available to address any queries over the telephone before your order is finalised.

Please call 1300 089 077 for assistance

**Order Cut-off Times**

- Monday orders: Cut-off is 10am the preceding Saturday. 
- Tuesday orders: Cut-off is 10am Monday. 
- Wednesday orders: Cut-off is 10am Tuesday. 
- Thursday orders: Cut-off is 10am Wednesday. 
- Friday orders: Cut-off is 10am Thursday. 
- Saturday orders: Cut-off is 10am Friday. 
- Sunday orders: Cut-off is 10am Friday.

Acceptance of last-minute orders between 10am and 12pm is subject to availability. Orders submitted after standard business hours will be processed the next business day. Please note, late orders (post 12pm) incur a 10% late order surcharge and may have limited menu options due to availability.

**Delivery Schedule**

- Weekdays (Monday to Friday): 7am to 4pm, with a designated 45-minute delivery window. 
- Weekends: Reserved for pick-up only.

In the event of an absence at the delivery address, the order will be left securely at the location.

**Financial Policy**

- A minimum spend of $150 is required from Monday to Sunday, exclusive of delivery fees. 
- Weekend and public holiday orders are subject to surcharges and availability.

**Pick-Up Option**

Personal collection of orders is available from our facility at 316 Smith Street, 7am to 4pm, seven days a week. A minimum spend of $100 is required from Monday to Sunday.

**Business Hours**

Our office operates from Monday to Friday, 8am to 4pm. The online store is open around the clock for your convenience, with orders processed and confirmed during business hours.

**Dietary Accommodations**

Terror Twilight Catering takes pride in meeting a wide array of dietary needs. Kindly specify any dietary restrictions in the order notes, along with a corresponding name if possible. Though we strive to accommodate all requirements, we will confirm our capability upon order verification.

It is important to note that our culinary creations may contain allergens or be prepared in proximity to common allergens. We ask our clients to bear this in mind for specialised dietary requests.

**Order Amendments**

To adjust your order, please convey the modifications including your order number via email to catering@terrortwilight.com.au or contact us on 1300 089 077. Our coordination team will ensure that your preferences are accounted for and will confirm the adjustments promptly. We request that all changes be communicated before the established cut-off time for orders.

**Delivery Information and Charges**

We are pleased to offer complimentary delivery Monday through Friday (excluding public holidays) to specific postcodes, with the primary ones being 3066, 3065. Charges for deliveries outside these zones and weekend surcharges will be transparently communicated.

For delivery accuracy, please provide detailed instructions.

When requesting delivery times, it's essential to factor in a buffer. Typically, allowing for a 15 to 30-minute buffer before the desired serving time is recommended.

Catering orders may be delivered up to 45 minutes before your requested time. Our delivery window extends 15 minutes beyond the specified time. However, please note that on rare occasions, unforeseen delays may occur.