Terms of Use

Terms of Use

Last Minute Orders

Terror Twilight will make every effort to assist Clients with any late orders (anything less than 24hr notice). We request that the Client call us as soon as possible to discuss their options, and how we can best accommodate any last-minute requests. However, these cannot always be guaranteed and may incur a 10% late fee.

Order Amendments

Terror Twilight will always accommodate any changes to Client’s orders. However, we kindly request that all adjustments be submitted by 10am the day prior to your scheduled delivery or pick up, via email. This can be actioned via your account on the catering portal.

If amendments are needed on the day, we kindly ask that you call us to discuss what options we have available. Again, these cannot always be guaranteed.

Order Details

All information provided to Terror Twilight Catering via email, phone, or the website, including items ordered, delivery address, delivery time, dates, and contact details, will be deemed correct unless otherwise notified.

Orders placed through the shopping cart are considered correct and final. Any incorrect information that is not rectified within 24 hours of the delivery time may result in the Client being charged 100% of the original invoice.

Delivery

A flat delivery fee of $20 will be applied to CBD and all surrounding suburbs. Further suburbs will be subject to additional costs.

Terror Twilight delivers between 7am and 3pm Monday - Friday. Deliveries outside of these hours will occur additional fees.

When requesting delivery times, it's essential to factor in a buffer. Typically, allowing for a 15 to 30-minute buffer before the desired serving time is recommended.

Catering orders may be delivered up to 45 minutes before your requested time. Our delivery window extends 15 minutes beyond the specified time. However, please note that on rare occasions, unforeseen delays may occur.

Weekend & Public Holiday Orders

Weekend & Public Holiday orders are available on request. Statutory penalty rates and surcharges will apply. We currently require morning collection for these orders and are unable to offer delivery.

Order Confirmation

Clients must notify Terror Twilight immediately if a confirmation email is not received or if a confirmation email has been received but is incorrect.

Any discrepancies that Terror Twilight has not been notified of prior to the delivery or cut-off times may result in the Client being charged the invoiced amount.

Cancellations & Refunds

Cancellation charges apply when costs are incurred for food, labour and/or equipment hire.

We understand that sometimes clients are forced to cancel or postpone orders due to circumstances beyond their control. We will always do our best to find a new home for cancellations and will work with you to minimise incurred costs as best we can.

Terms of Trade

– Pre-payment or as mutually agreed

Payments

VISA, Mastercard, AMEX & EFT – 1.75% surcharge will apply to all credit card transactions.

Goods & Services Tax (GST) & ABN

All prices quoted on our website and shopping cart are inclusive of GST.

ABN: 11 450 952 811