Privacy Policy

>Last updated June 2024

Terror Twilight Catering values the importance of protecting your privacy and rights concerning your personal information. This Privacy Policy explains how we collect, manage, and use your personal data.

We adhere to the Privacy Act 1988 and the Information Privacy Act 2000 (Vic), complying with all relevant laws regarding the collection, management, and disclosure of personal information.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our site, update the "Last updated" date, and take any additional steps required by applicable law.

What is you personal information?

Personal information refers to any data that can be used to identify you.  This includes your name, address, telephone number, email address, and profession or occupation. Any data that identifies you or from which you can be reasonably identified is considered personal information.

What personal information do we collect and hold?

We collect personal information related to individuals and entities that interact with Terror Twilight Catering. The type of information we gather depends on the purpose of collection and may include:

• Basic contact details: Name, address, phone number, email.
• Order information: Name, billing and shipping address, payment confirmation, email, phone number.
• Account information: Username, password, security questions.
• Shopping information: Items viewed or added to your cart.
• Customer support information: Details provided in communications with us.
• Additional information necessary to perform our functions under our constitution. 
   

How do we collect and safeguard your personal information?

We collect personal information directly from you through various means such as in-person interactions, phone calls, emails, our website, and online forms. We may also gather information from publicly available sources or third parties, including social media and cookies on our website. Collection will always be lawful and fair, and we will inform you if information is collected indirectly when reasonable.

Purpose of collecting, holding, using and disclosing personal information?

We collect, hold, use, and disclose your personal information to perform our functions and provide optimal services. This includes:

• Providing Products and Services: Processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns and exchanges, and enabling review posts.
• Marketing and Advertising: Sending promotional communications and tailored advertisements.
• Security and Fraud Prevention: Detecting, investigating, or acting on fraudulent, illegal, or malicious activities. Keeping your account credentials secure is your responsibility.
• Communicating with You: Providing customer support and improving our services. 
   

What do you need to know when using our website?

We may collect and store your IP address, visit date and time, accessed information, and referring page. Non-identifying data for statistical purposes may also be collected. Cookies, tracking pixels, and related technologies are used for website functionality and personalisation. You can manage cookie settings in your browser, but disabling cookies may affect website functionality.

Direct Marketing

Direct marketing involves promoting our goods, services, or campaigns to you via emails, SMS, and phone calls. You can opt out of receiving marketing communications by using the unsubscribe option in our messages or contacting us directly.

Opting Out

You can opt out of receiving marketing communications by using the unsubscribe option in our messages or contacting us directly by email at catering@terrortwilight.com.au, by phone on 1300 089 072 or by sending a letter to Terror Twilight Catering, 316 Smith St Collingwood VIC 3066.

Disclosure of Personal Information

We do not sell or share your personal information with other organisations or businesses for commercial purposes. However, we may disclose your information to third parties for legitimate purposes, such as:

• Service providers performing services on our behalf.
• With your consent, to third parties for specific purposes.
• Within our corporate group to run our business.
• In connection with business transactions or to comply with legal obligations.

Service providers are prohibited from using your personal information for any purpose other than the one for which it was disclosed.

Accessing and Correcting your Information

You can request access to your personal information at any time by contacting us via email at catering@terrortwilight.com.au, by phone on 1300 089 072 or by sending a letter to Terror Twilight Catering, 316 Smith St Collingwood VIC 3066.

There may be instances where we cannot grant your access to the personal information we hold as it may be exempt under certain legislation such as the Freedom of Information Act or Privacy Act.

If you believe that your personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment.

Ensuring the Security of your Personal Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, modification, or disclosure. Information is stored in electronic or hard copy form and is destroyed or de-identified when no longer needed.

How can you complain about a breach of the Australian Privacy Principles or other privacy legislation?

If you believe we have breached the Australian Privacy Principles or other privacy legislation, please contact our Privacy Officer with your concerns.

Contact Information:

Email: catering@terrortwilight.com.au
Phone: 1300 089 072
Mail: Terror Twilight Catering, 316 Smith St Collingwood VIC 3066